House rules

In accordance with national guidelines, dentists and dental hygienists charge the costs for a missed appointment; that is €2.00 per minute and depends on how long the appointment is (declaration code is C90: “Missed appointment). These costs are not covered by your (supplementary) health insurance and you must therefore pay them yourself. Unfortunately, we too are confronted with these problems. It happens regularly that patients do not turn up for their appointment, or arrive far too late. That is very unfortunate, because a team is ready and waiting that cannot provide care to anyone during that time. This is valuable time that we would gladly have spent on someone else.

It is your responsibility as a patient to note an appointment carefully, to keep it, or to reschedule it at least 2 working days in advance. On request an appointment card is also provided at the reception desk. Sending appointment reminders is an extra service that we offer.

If you contact us by telephone at least 48 hours in advance (working day), you can change a scheduled appointment free of charge, guaranteed. We then have enough time to give the freed-up slot to another patient. Is there less time in advance? Then please get in touch anyway. We are happy to look for a solution with you and will, where possible, cooperate with your wishes. Changes can only be passed on by telephone and/or by email during the week.

Have you suddenly fallen ill, or is there another emergency that prevents you from coming to your appointment? Then call as soon as possible, at the latest early in the morning on the day itself, to let us know.